Learning Outcomes
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Develop proficiency in essential computer operations and applications.
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Enhance efficiency and accuracy in case management tasks through technology.
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Promote secure and compliant handling of sensitive client data.
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Foster effective digital communication with clients and colleagues.
Learning Modules
Module 15: Self-care
Module 16: Self-care
1
Trauma-Informed Care.doc
The integration of trauma-informed care into the District of Columbia's Peer Case Management Institute exemplifies a commitment to holistic, person-centered support. By prioritizing safety, empowerment, and cultural responsiveness, peer case managers help create a foundation for meaningful recovery and improved quality of life for individuals throughout the District.
2
Motivational Interviewing.doc
Motivational Interviewing is a collaborative, client-centered counseling style that aims to enhance a person's intrinsic motivation to change by exploring and resolving ambivalence. Developed in the context of substance use treatment, MI is now widely used across various behavioral health and social service settings. The technique is grounded in respect, empathy, and the belief that people are capable of making positive decisions for themselves.
3
De-escalation refers to a range of techniques and approaches designed to prevent escalation of conflict, manage crisis situations, and promote positive outcomes for all parties involved.
De-escalation is essential in peer case management because it helps reduce the risk of harm, supports the dignity and autonomy of individuals, and maintains a therapeutic alliance between peers and case managers.
4
Self-care refers to intentional actions you take to nurture your physical, emotional, and mental health. In peer case management, self-care is not a luxury—it is a professional necessity. Prioritizing your own well-being enables you to better support others, avoid burnout, and sustain your commitment to this critical work.
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5
a person-centered approach, ensures that each client’s individual needs, strengths, and preferences are at the forefront of service planning. Peer case managers work collaboratively with clients to develop tailored goals and identify resources that support their recovery and well-being.
6
Engagement and trust building are at the heart of effective peer case management. By applying person-centered strategies, honoring clients’ lived experiences, and maintaining professional integrity, peer case managers in the District of Columbia can facilitate meaningful relationships and support lasting recovery. Continuous learning and reflective practice are essential for success in this vital role.
7
Strengths-Based Planning is an approach in case management that focuses on identifying, leveraging, and building upon the strengths, abilities, and resources of individuals. This method empowers clients, fosters resilience, and encourages sustainable progress. Peer Case Managers in the District of Columbia play a vital role in supporting participants as they work toward their goals by using this positive, collaborative framework.
8
Holistic Needs Assessment
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9
Advocacy and Resource Navigation
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10
Continuous Support and Follow-Up
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11
Collaboration and Coordination
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12
Empowerment Through Education and Skill-Building
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13
Culturally Responsive and Trauma-Informed Care
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14
Data-Driven Evaluation and Quality Improvement
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8
Service Name
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9
Service Name
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Issues of Special Interest​
WRAP truly comes to life when you use it! When you create your own WRAP, you’ll discover that WRAP is designed as a tool to fit into your everyday life—not as a static plan that lives in a drawer somewhere. We invite you to put WRAP into action in whatever way feels right to you. These PowerPoint tools can help.