Learning Outcomes
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Develop proficiency in essential computer operations and applications.
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Enhance efficiency and accuracy in case management tasks through technology.
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Promote secure and compliant handling of sensitive client data.
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Foster effective digital communication with clients and colleagues.
Module 1 – Basic Computer Skills
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Basic Computer Operations
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Turning On and Off: Learn how to start up and shut down a computer safely.
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Using the Mouse and Keyboard: Practice selecting, clicking, typing, and navigating.
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Desktop and Taskbar: Understand icons, start menu, and quick access features.
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Opening and Closing Programs: Learn how to launch and exit applications.
3
Service Name
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.
Module 2 – Microsoft Office Applications
1
Peer Case Managers play a vital role in providing support and resources to individuals throughout the District of Columbia. As part of their responsibilities, creating, organizing, and maintaining documentation is essential. Microsoft Word is a powerful tool that can streamline these tasks, improve communication, and enhance the quality of case management services.
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To enhance efficiency and empower Peer Case Managers in their daily responsibilities, this training program provides a comprehensive introduction to Microsoft Excel, focusing on practical tracking and analysis skills tailored to your needs.
3
Microsoft PowerPoint is a powerful tool that enables users to create engaging, informative, and visually appealing presentations. For Peer Case Managers in the District of Columbia, mastering PowerPoint can significantly enhance the effectiveness of your communication with clients, colleagues, and stakeholders.
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Microsoft Outlook is a powerful tool for managing email communication, scheduling appointments, and organizing tasks. For Peer Case Managers in the District of Columbia, mastering Outlook can streamline daily workflows, improve collaboration, and ensure timely follow-ups with clients and colleagues.
Module 3: Case Management Software Training
1
Service Name
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.
2
Service Name
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.
3
Service Name
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.
Module 4 – Digital Communication and Collaboration
1
Service Name
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.
2
Service Name
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.
3
Service Name
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.
Module 5: Data Privacy and Security
1
Service Name
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.
2
Service Name
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.
3
Service Name
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.
Module 6: Resource Navigation and Online Tools
1
Service Name
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.
2
Service Name
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.
3
Service Name
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.
Issues of Special Interest​
WRAP truly comes to life when you use it! When you create your own WRAP, you’ll discover that WRAP is designed as a tool to fit into your everyday life—not as a static plan that lives in a drawer somewhere. We invite you to put WRAP into action in whatever way feels right to you. These PowerPoint tools can help.
