Situational Role Play
Situational role play prepares peer case managers to respond confidently and compassionately to clients’ needs. Practicing these scenarios helps strengthen real-world skills, ensuring quality support for D.C. residents in their recovery and reintegration journeys.
Key Skills Practiced
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Active listening and validation
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Goal setting and collaborative planning
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Resource navigation
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Empowerment and client advocacy
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Maintaining professional boundaries
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Closure and follow-up planning
Peer Support Principles.doc
Peer support principles are the foundation of effective peer case management. By embracing mutuality, empowerment, respect, hope, authenticity, trauma-informed care, cultural competence, and confidentiality, peer case managers in D.C. are equipped to make a meaningful difference in the lives of those they serve.
District of Columbia’s Process for Applying for Public Benefits.doc
The District of Columbia Benefits Portal is an online platform designed to help residents of Washington, D.C. access, apply for, and manage a wide range of public assistance programs. The portal streamlines the process of finding information about health, nutrition, housing, and financial support services that are available to eligible individuals and families in the District.
Observation and Feedback Report
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Service Name
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.
2
Common Situation Role Play Scenario
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.
3
Service Name
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.
Case Study and Group Project Assignments
1
Service Name
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.
2
Common Situation Role Play Scenario
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.
3
Service Name
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.
Roll Play Tools
1
Service Name
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.
2
Common Situation Role Play Scenario
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.
3
Service Name
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.
Wellness / Tools
1
Service Name
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.
2
Common Situation Role Play Scenario
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.
3
Service Name
Describe your service here. What makes it great? Use short catchy text to tell people what you offer, and the benefits they will receive. A great description gets readers in the mood, and makes them more likely to go ahead and book.