Employment Search
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Self-sufficiency refers to an individual's ability to independently meet their basic needs, including housing, employment, health, and social well-being, without ongoing reliance on emergency or government assistance.
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Resilience refers to the capacity to adapt and thrive despite challenges, stress, or setbacks. In the context of PCMI Peer Case Managers, resilience is essential not only for personal well-being but also for sustaining the motivation and energy needed to assist others on their journey toward stability and recovery.
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Community integration refers to the process by which individuals are supported to participate fully in society. This includes access to housing, employment, education, social relationships, and community resources. The goal is to ensure that individuals are not just physically present in the community, but also engaged, valued, and able to exercise autonomy and choice in their daily lives.
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Peer Case Managers play a vital role in supporting individuals navigating behavioral health, social services, and other support systems. Their unique position as peers—those with lived experience—provides a set of strengths that are highly valuable in case management and client engagement.
Their work not only supports individual recovery and self-sufficiency but also enhances the effectiveness of the broader case management system.
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The expertise of Peer Case Managers is characterized by a combination of lived experience, empathy, professional knowledge, and a commitment to ethical, client-centered support. These qualities are essential for building trust, promoting recovery, and facilitating access to the resources and care individuals need to thrive.
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Peer Case Manager levels of expertise provide a clear pathway for career progression in peer support services. This tiered approach helps ensure that individuals seeking assistance receive high-quality, empathetic, and effective support from professionals with appropriate training and experience.
PCM Recourses
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Peer Case Managers play a vital role in supporting individuals as they navigate complex systems of care and access critical resources in the District of Columbia.
Resource navigation involves guiding clients through the process of identifying, accessing, and utilizing available services to meet their needs. Linkage refers to the actual connection between the client and the resource, ensuring that the client engages with the service. Effective peer case management requires both a comprehensive knowledge of resources and the interpersonal skills to facilitate these connections.
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Person-centered assessment is an approach that places the individual at the heart of the evaluation process. Rather than focusing solely on deficits or problems, these assessments aim to capture the person's aspirations, resources, and self-defined priorities. This method fosters dignity, respect, and shared decision-making, ensuring that support plans reflect what matters most to the individual.
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Holistic Needs Assessment is a comprehensive, person-centered approach to identifying and understanding the physical, emotional, social, cultural, spiritual, and practical needs of an individual. This process goes beyond immediate symptoms or presenting problems and considers the whole person within the context of their life, environment, and goals.
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Assessment is the foundation of effective peer case management. It involves gathering relevant information to understand an individual’s strengths, needs, goals, and challenges. As a Peer Case Manager, you act as a guide and advocate, ensuring that assessments are conducted with empathy, respect, and cultural sensitivity.
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Ethical Practice and Professionalism.doc
Peer Case Managers play an essential role in supporting individuals within the behavioral health, social services, and recovery systems. As advocates, guides, and role models, Peer Case Managers must adhere to the highest standards of ethical practice and professionalism to ensure the well-being and trust of those they serve.
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Service Name
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Health and Wellness Resources.doc
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Housing and Shelter Resources.doc
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Food Security and Nutrition.doc
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Employment and Education Support.doc
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Legal and Advocacy Services.doc
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Family and Child Support.doc
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Transportation Assistance.doc
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Peer and Community Support Groups.doc
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Emergency Assistance.doc
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Service Name
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Service Name
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The District of Columbia Department of Human Services (DHS) is a critical agency within Washington, D.C.'s local government. DHS is dedicated to providing social services and public assistance to residents of the District, particularly those facing economic hardship, homelessness, or other social challenges. The department's mission centers on empowering individuals and families, supporting vulnerable populations, and promoting self-sufficiency.
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The District of Columbia offers a variety of public benefit programs to support residents facing financial hardship, health challenges, or other qualifying needs. These benefits include programs such as Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medicaid, and more. Understanding the application process is essential for accessing these resources efficiently.
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The District of Columbia Benefits Portal is an online platform designed to help residents of Washington, D.C. access, apply for, and manage a wide range of public assistance programs. The portal streamlines the process of finding information about health, nutrition, housing, and financial support services that are available to eligible individuals and families in the District.
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The Continuum of Care (CoC) is a coordinated network of services and programs designed to prevent and end homelessness for individuals and families. The CoC brings together government agencies, nonprofit organizations, service providers, and community stakeholders to deliver comprehensive support, from emergency shelter to permanent housing solutions.
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Through a variety of programs and initiatives, DC DHS seeks to prevent homelessness, provide emergency shelter, and help individuals and families transition to stable, permanent housing.
Residents in need of assistance can access services through the Virginia Williams Family Resource Center (for families), the Youth Services Division, and the Adult Shelter System. The DC Shelter Hotline and outreach teams are available to connect individuals to immediate shelter and resources.
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The Coordinated Entry System is a standardized process through which people experiencing homelessness in DC are assessed and connected to appropriate housing and service interventions. CES uses a uniform assessment tool to evaluate the needs and vulnerabilities of individuals and families, helping service providers to match them with the most suitable resources available.
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The District of Columbia provides a network of intake centers dedicated to helping individuals and families experiencing homelessness. These centers serve as initial points of contact for those seeking emergency shelter, housing assistance, and supportive services. Intake centers offer assessments and connect clients with appropriate resources tailored to their needs.
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The Vulnerability Index-Service Prioritization Decision Assistance Tool (VI-SPDAT) is a widely used assessment tool designed to help communities identify and prioritize individuals and families experiencing homelessness for housing and support services. In the District of Columbia, the VI-SPDAT plays a crucial role in the coordinated entry process, ensuring that resources are allocated efficiently and equitably to those with the greatest need.
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The District of Columbia (D.C.) faces unique challenges regarding homelessness due to its status as the nation's capital, high cost of living, and diverse population. Addressing these challenges requires a coordinated effort among various homeless service providers, including government agencies, nonprofit organizations, faith-based groups, and community volunteers.
Issues of Special Interest​
WRAP truly comes to life when you use it! When you create your own WRAP, you’ll discover that WRAP is designed as a tool to fit into your everyday life—not as a static plan that lives in a drawer somewhere. We invite you to put WRAP into action in whatever way feels right to you. These PowerPoint tools can help.